Refund Policy
Kanza Productions
How Payments Are Processed
All card payments made through kanzaproductions.com are processed by WamNow Technologies Limited ("WAM"), an independent payment provider licensed by the Central Bank of Trinidad and Tobago. Kanza Productions does not process, store, or have access to your card details at any time.
Because WAM is the company that actually handles your payment, WAM is also the company that issues any refund. Kanza Productions is not able to refund a card payment directly.
How to Request a Refund
If you believe you are owed a refund, please contact us at kanzaproductions@gmail.com with your invoice number and the reason for your request.
Kanza Productions reviews every refund request first. Only if Kanza Productions determines the request is warranted will it be passed on to WAM. Submitting a request does not guarantee it will be escalated to WAM, and does not guarantee a refund.
For example, being dissatisfied with the outcome of a service that was delivered as described, such as an initial consultation that took place as scheduled, is not grounds for a refund.
What to Know Before Requesting a Refund
- Kanza Productions reviews every refund request before anything is sent to WAM. Requesting a refund does not automatically mean it will be forwarded.
- If Kanza Productions determines a request is warranted and passes it on, any refund from that point is reviewed, approved, and issued according to WAM's own refund policy and timeframes, not Kanza Productions'.
- Kanza Productions is not responsible for how long a refund takes, or for WAM's decision on whether to approve one, once a request has been passed on.
- Card processing fees are non-refundable, even when the underlying payment is refunded.
- The amount you receive back will be the transaction amount, minus any non-refundable processing fees.
Kanza Productions' Role
Kanza Productions will review each refund request in good faith, and where warranted, make a reasonable effort to pass it on to WAM promptly. Beyond that, Kanza Productions is not liable for the outcome, amount, or timing of any refund, since these are determined entirely by WAM.
Questions
If you have any questions about this policy, contact us at kanzaproductions@gmail.com.
This policy was last updated on 5 September 2026.